Free delivery service
to Narita & Haneda airport

Exclusive service for JAL flight passengers. A free delivery service of purchased items at the stores, to the airport for your convenience, that enables you to go hands-free sightseeing after you enjoyed shopping.

No delivery charge (usually starting at 2,160 yen) for customers who purchased more than 30,000 yen of items at selected stores.

Stores: Isetan Shinjuku Store, Nihombashi Mitsukoshi Main Store, Ginza Mitsukoshi

For customers who boarded JAL International flights with the eligible fares (Excluding Award tickets) during the campaign period. This promotion applies to items that were purchased at the stores above. (The maximum package size for delivery is 220cm in length, width and depth combined.Price limit of merchandise for delivery: Up to 300,000 yen per item. Exceptions may apply.)


Shop at Isetan/Mitsukoshi.


Leave your purchased items at the Tax-Free counter at each store.
Where to inquire: Isetan Shinjuku Store, Main Building 6F, Foreign Customer Service Counter, Nihombashi Mitsukoshi Main Store, Annex Building 2F, Foreign Customer Service Counter, Ginza Mitsukoshi B1F, Foreign Customer's Service Center.Leave the merchandise for delivery by 3:00 pm. (At Isetan Shinjuku Store and Nihombashi Mitsukoshi Main Store, until 4:00 pm on weekdays.) Show your e-ticket of the flight at the service desk for verification at the time of receiving the service.


Enjoy hands-free sightseeing.


Pick up your purchased items at JAL ABC Counter at the airport.
Pick up your merchandise at JAL ABC Counter of Narita or Haneda Airport. Customers can pick up their items the next day after 7:00 am.

jal abc

Welcome to Isetan/Mitsukoshi,
a leading Japanese Department Store.

isetan shinjuku

World-class advanced and radical trends and stylishness. Isetan Shinjuku Store attracts fashionistas from both inside and outside Japan.

Isetan Shinjuku Store

isetan shinjuku map
  • Address : 3-14-1 Shinjuku, Shinjuku-ku, Tokyo 〒160-0022
  • Phone : +81(0)3-3352-1111
  • Hours : 10:30 AM - 8 PM
  • Services:services icon
nihombashi mitsukoshi

Experience the spirit of Japanese culture at Nihombashi Mitsukoshi Main Store, a long standing department store that was founded in 1673.

Nihombashi Mitsukoshi Main Store

nihombashi mitsukoshi map
  • Address : 1-4-1 Nihombashi-Muromachi, Chuo-ku, Tokyo 〒103-8001
  • Phone : +81(0)3-3241-3311
  • Hours : 10:30 AM - 7:30 PM
  • Services:services icon
ginza mitsukoshi

Ginza Mitsukoshi disseminates the sophistication of Ginza and the latest trends in Tokyo to customers from all over the world.

Ginza Mitsukoshi

ginza mitsukoshi map
  • Address : 4-6-16 Ginza, Chuo-ku, Tokyo 〒104-8212
  • Phone : +81(0)3-3562-1111
  • Hours : 10:30 AM - 8 PM
  • Services:services icon